Shipping Policy
Shipping
Leonidas and NAYAN NV is committed to bringing you the finest products and superior customer service. We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition. We use professional shipping companies such as UPS, DPD and TNT. The volume of parcels we ship throughout Europe on a daily basis allows us to offer premium shipping services at very competitive costs.
We offer delivery Monday to Friday throughout Europe during business hours.Please review the following guidelines and suggestions so that we can best deliver your carefully selected product. Any questions? Please call +32 (0)28 96 28 52 or email, our customer service staff will be happy to help you.
Delivery Address Guidelines
Please complete all applicable fields. A phone number is mandatory. Please write the phone number without spaces and without the country code.
If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field.
We do not deliver to P.O. Boxes or military bases.
We do not deliver to Corsica, Sicilië and Sardinië.
A signature is typically required for delivery. We deliver during business hours; please use an address where you know the recipient or another adult will be available. In some countries the shipper will leave the parcel in front of the door or with a neighbor when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions. At hospitals or companies we will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed. Delivery from the reception desk to the recipient is considered to be the hospital’s or hotel’s responsibility.
Customs and Duties Guidelines
Recipients will never be charged duties or custom fees. The amount of your order includes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.
For shipments outside the European Union it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.
NAYAN NV Responsibilities
NAYAN NV accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. NAYAN NV is not responsible for failed deliveries when (1) the customer provides an incorrect or outdated address, (2) the parcel recipient is on vacation or not available, or (3) the customer does not promptly (24 hours) provide a corrected/new delivery address. If the delivery company must return a parcel to NAYAN NV for any of the above reasons, the customer can be charged for the shipping and handling as well as 20 Euro for the return and cancellation fee. NAYAN NV will resend your parcel to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time. In this case the 20 Euro return and cancellation fee will not be charged.
If we cannot deliver the parcel due to an incorrect/incomplete delivery address, or because the receiver is not available and if the parcel has returned damaged to the NAYAN NV warehouse, Leonidas nor NAYAN NV will commit themselves to refund the parcel. If the customer wants to ship a new parcel, he/she will have to place a new order.
Shipping Methods
We use a professional shipping company to deliver your parcel on or before the requested date. If the recipient is not available, we leave a message on the door/in the mailbox or deliver to a neighbor.
We recommend shipping to a business address when possible as a signature is generally required.
NAYAN NV guarantees that your parcel will be delivered in good condition, on or before the requested delivery date. In the unlikely event that a gift is not delivered in a timely manner, we will reimburse 25% of the delivery charges if it is 1 business day late, 50% of the delivery charge if it is 2 business days late and 100% of the delivery charge if it is 3 or more business days late. No refund will be applied when the gift has been delivered early. Please note that this refund does not apply if delivery was attempted but the recipient was not home, if the address is incorrect or incomplete, if delivery was delayed due to inclement weather or strikes, and in other extraordinary circumstances.