Ordering

Yes, we can ship chocolates during warm weather and to warm climates all year long. We select the appropriate packing material so the chocolates remain nicely cool. When necessary we use Styrofoam packaging and frozen gel packs to ensure that your order arrives in perfect condition. However, in extreme heat it's possible that only express shipping will be available on the website.

You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:

• You add the products you want to purchase to your basket;
• You enter the delivery address;
• You choose your delivery method;
• You enter your payment information together with the billing address;
• You will be asked to accept the Terms and Conditions;
• Before you submit your order, you will be given the opportunity to review your
  selection, check the total price of your order including the shipping
  charges.

After submitting your order we will send you an e-mail confirming receipt of your order.
As soon as the goods are shipped, you will receive a notification (the "Shipping Notification E-mail"). All orders are subject to availability of the products at the time of dispatch.
We reserve the right to cancel your order for any reason.

No, we never include invoices with products. The biller will receive the invoice by e-mail once the package has been shipped.

You can review all order details and take action at your account centre. Changes you can make at the account centre:

• Edit your contact name, address and phone number

If the system does not allow you to make any of these changes, please call or email the Customer Service team for further assistance.

We use professional local and global shipping companies such as UPS, TNT, DPD, and ChronoPost. The volume of orders we ship throughout Europe on a daily basis allows us to offer premium shipping services at a very low cost for the European market.

As the majority of our deliveries are international deliveries, a signature is required for delivery. In case no one is present at the delivery address during delivery, our delivery company will leave a notice and the recipient should be able to arrange for a new delivery time. You can track this information directly in your Account Centre.

There is no special gift wrapping. The items are shipped as they are displayed on the website.

Unfortunately this is not possible. We cannot predict the specific hours.

Unfortunately it is not customary in Europe for shipping companies to call the recipient before delivery. Use of mobile phones in the field is considered a hazard to the driver. We apologize for any inconvenience this may cause. The phone number provided will be used by our staff or by the local depot of our delivery company to resolve any delivery issues that arise whenever possible.

A voucher code gives you a pre-specified discount when you buy products from our website.

Follow these steps to redeem your voucher:

1. Pick a product from our website. Please be aware that not all products will be eligible for discounts.
2. Go to your shopping cart by clicking CART at the top right of the screen.
3. At the right you will find the text “Got a promotional code? Add it here”. Click on this.
4. A small box will appear where you can fill in your code. After adding your code, click “Apply”. Your discount will have been applied.

Discount vouchers: things to keep in mind:

• They are only valid for a limited time period. Orders must be placed before 23:59 on the closing date.
• They cannot be applied after you have placed an order.
• In most cases, they cannot be combined with other promotions, offers or discounts.
• No cash alternative is available.

Yes. You will be able to add a personal gift message when you view your cart. Your personal gift message can be up to 1024 characters.

We offer delivery Monday to Friday during business hours throughout Europe. Saturday delivery is currently offered in Belgium and France. The earliest delivery date is indicated at the bottom of the product detail page and also at checkout.

Yes, it is possible to cancel your order, as long as the parcel has not been shipped yet. Please contact our Customer Service team as soon as possible (don't forget to mention your order number).